Coats Digital Launches AI Assistant Using Microsoft’s Azure
Coats Digital is propelling its technology solutions into the AI era with the launch of a new AI Assistant to improve customer service and open up innovative, new opportunities across the fashion supply chain.
The new AI service using Microsoft’s Azure AI solutions, Coats Digital’s developers have quickly introduced advanced capabilities for robust natural language queries across Coats Digital’s knowledge repositories.
Customers worldwide can now access information instantly on any of Coats Digital’s solutions using natural language questions relating to product documentation, training materials, and more.
“Introducing an AI-powered knowledge base will greatly enhanced the customer experience, delivering a more seamless, user-friendly and productive experience to customers,” the UK company said in a press release.
“The collaboration with Microsoft has helped us to embark on a journey to ultimately shape AI solutions that specifically address fashion sector needs rather than conforming to a one-size-fits-all approach,” John Powell, Senior Director of Software Engineering, Coats Digital said.
“We have a powerful ecosystem of solutions that we can now look to elevate with the use of AI tooling, the Azure infrastructure, and with the support provided by the Microsoft team,” Powell added.
