Knitting Machine Maker Shima Seiki Launches HelpCenter
Japanese flatbed knitting solutions provider Shima Seiki has launched its ‘Shima HelpCenter’ customer support site.
According to the company, Shima HelpCenter integrates Help, FAQ, Operation Manual, and Glossary functions for Shima Seiki products, and supports cross-content keyword search to improve user convenience.
“In addition, the video content provides easy-to-understand explanations of various product functions, as smart solutions to questions and problems that may arise during product use,” it added.
With support for smartphones and tablets, Shima Seiki product users can use the service anytime and anywhere.
Shima Seiki will stop providing operation manuals in printed form and instead they will now be available in an online version.